Tuesday, January 10, 2012

Online buy lands him a mortar

 Mohd Haizrul Hisham showing the stone mortar he received
Mohd Haizrul Hisham showing the stone mortar he received and not the smartphones that he had paid for. Pic by Zulkarnain Ahmad Tajuddin

JOHOR BARU: Mohd Haizrul Hisham Mohammad Hashim was waiting eagerly for the three smartphones he had ordered online on Dec 6.
But joy turned to dismay when the package finally arrived. All it contained was a stone mortar or lesung batu.
The 30-year-old said he had paid RM3,250 for the phones which he had purchased through a popular online portal from a registered dealer.
"After the purchase, my dealings with the registered dealer was through the short messaging system  where I was also offered a discount of RM50 for my smartphones as I did not want the accessories," said Haizrul yesterday.
The day after he had banked in the money to an account the dealer's representative had provided him, the package was delivered to his wife's office.
"My wife was shocked on learning that the package, sent by courier, contained only the mortar stone after she opened it when it was sent to her office in Taman Sri Tebrau." 
Haizrul said he lodged a report at the Taman Pelangi police station where he was also advised to file a case with the Malaysian Consumer Claims Tribunal to get back his money. 
He said that he had used the portal's services for a previous purchase  and did not have any problem.
Meanwhile, after hearing the   claimant's plight yesterday, Tribunal president Quaik Ching Yu ordered the second respondent of the case, Lim Than Kim, whose name the bank account was under, to pay back  RM3,250 to Haizrul within 14 days. 
However, the claim against the first respondent, Jay One Communication and Services, was dismissed. - NST

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